Refund policy

Under this policy:

• We strive to provide high-quality cookies, but if you face any issues, here’s how we handle them:

  • Returns:

    • Due to the perishable nature of cookies, we do not accept returns.

  • Refunds/Replacements:

    • Refunds or replacements are offered only if:

      • The product is damaged, incorrect, or spoiled upon delivery.

      • A request is raised within 24 hours of delivery, with photo proof.

  • Non-Refundable Situations:

    • Change of mind or taste preference.

    • Incorrect address provided by customer.

  • How to Request:

    • Email us at tirumathyillam@gmail.com with order details and proof.

    • Approved refunds will be processed within 5–7 business days.

  • In case of any Refunds approved by the Asha's Cookies, it’ll take 3-4 days for the refund to be processed to the end customer.